RETURNS / EXCHANGES POLICY

Please read our policy carefully before initiating a return or exchange

Return Shipping

•Return shipping is the customer's responsibility and cost.
•Customers may arrange their own courier for sending items back.
•We recommend using a standard courier service with proof of postage.

RETURN & EXCHANGE ELIGIBILITY

Return Timeframe

Items must be returned within 47 days of receiving your order (including transit time back to our warehouse).

Condition Requirements

•Item must be unworn, unwashed, and returned with original tags attached.
•Items with odour, stains, or wear will be rejected.
•Underwear, socks, and hygiene-sensitive items are non-returnable.

CATEGORY-BASED RETURN RULES

Bags & Belts

No pickup & drop allowed. Customer must arrange courier for return/exchange.

Sale / Clearance Items

No return, no exchange, no refund.
No pickup & drop service for sale items.
•Customers must arrange their own courier, but sale items cannot be returned/exchanged.

Routine (Non-Sale) Items

Pickup & drop service is allowed only for routine items.
Maximum 2 articles per exchange request via pickup & drop.
•If more than 2 items, the customer must arrange their own courier.

Orders Above Rs. 10,000

Not eligible for refund (exchange only).

REFUND POLICY

Maximum Refund Limit

•Refunds are only valid for orders maximum Rs. 10,000.
•Shipping charges are non-refundable.

Refund Processing

•Refund initiation: 5-7 days
•Bank processing time: up to 30 days

EXCHANGE RULES

•Exchange is available only for the same product value or variant.
•PKR 250 exchange fee applies on both normal and sale days.
Sale items are not eligible for exchange.
Exchange is available only for routine (non-sale) items.

For UAE Orders

Once the item is collected and approved for exchange:

•The customer will be charged the shipping cost again when sending out the replacement item.
•The replacement shipping fee is calculated as per international standard shipping rates.

Questions About Returns or Exchanges?

Our customer service team is here to help